FAQs

Below are some frequently asked questions regarding problem water and water treatment equipment.  Don’t see your question?  Fill out the form below and someone will contact you with an answer shortly.

WHAT IS HARD WATER?

Hard water is water that has high mineral content (in contrast with “soft water”). Hard water is formed when water percolates through deposits of limestone and chalk which are largely made up of calcium and magnesium carbonates.  Hard water will collect on fixtures, sinks, appliances and dishware shortening their lifespan and reducing appliance efficiencies.


How does a water softener work?

In normal operation, hard water moves into the mineral tank and the calcium and magnesium ions move to the beads, replacing sodium ions. The sodium ions go into the water. Once the beads are saturated with calcium and magnesium, the unit enters a 3-phase regenerating cycle. First, the backwash phase reverses water flow to flush dirt out of the tank. In the recharge phase, the concentrated sodium-rich salt solution is carried from the brine tank through the mineral tank. The sodium collects on the beads, replacing the calcium and magnesium, which go down the drain. Once this phase is over, the mineral tank is flushed of excess brine and the brine tank is refilled.  This cycle is completed on either a timed schedule or on a demand usage schedule depending on the equipment you have.


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