FAQs

My water tastes fine. Why would I need a drinking water system?

Ordinary tap water can contain dissolved metals, such as iron or lead. It might contain chlorine, nitrates and mineral salts. Or it could have sulfates, mercury, asbestos or arsenic in it. A reverse osmosis water treatment system from EcoWater reduces more than 95% of dissolved solids, including many harmful contaminants.


The city treats my water so it’s safe to drink. What more do I need?

The quality of your home’s water may meet local standards, but it might not meet your own. Reverse osmosis drinking water purification systems are usually used in the kitchen, where you are most apt to get your drinking water, and where you prepare all of your food and beverages. You need the healthiest and best tasting water available.

Also, the methods used to treat municipal water – including chlorine – could be impacting the smell and taste of your mixed beverages and your cooking. A drinking water system provides bottled water quality, without the bottled water price paid at the store and at the recycling center.


What is the right system for my water problems?

The right product for your home is determined by testing your water, considering how many people are living in your home, understanding your normal water usage, taking into account the number of bathrooms you have, understanding the water-using appliances in your home, etc. Authorized EcoWater Pro are water treatment professionals trained to understand your family’s needs and determine the right product for your home.


What are some common home water problems?

While most homeowners may never encounter scary-sounding contaminants like toxaphene and trichloroethylene, there are several common water problems to be on the lookout for in the home:

  • Hard water
  • Iron water
  • Acid water
  • Turbidity
  • Taste and Odor
  • Contaminants

For more information on these problems, visit Diagnose Your Water.


The water from my Reverse Osmosis System has a taste to it.

Ask your EcoWater Pro about what you are experiencing. You could be due for a filter change. Or maybe something has changed with your water, and it will be better served by a different type of filter cartridge in your drinking water system. A conversation with your EcoWater Pro is your safest bet in finding a solution.


How often do the filters have to be changed?

Your authorized EcoWater Pro can talk to you about how often the filters need to be changed, based on your home’s water and your water use. Talk to your EcoWater Pro about service program options that might include routine filter replacements.


I’m worried about bacteria in my drinking water. How can I be sure it’s removed?

EcoWater offers a microbiological drinking water purification system that is certified to reduce 99.9999% of bacteria, 99.99% of viruses and 99.95% cysts, such as giardia and cryptosporidia.


Efficiently Run Softeners Do Not Hurt Septic Tank

A study released at WQA Aquatech USA indicates “that the use of efficiently operated water softeners improves septic tank performance, while the use of very inefficiently operated water softeners may have a negative effect on solids discharge to the drain field and the level of impact will depend on the level of hardness in the water, whether the regeneration waste is discharged to the septic tank, and the amount of excess sodium present in regeneration waste.”

The Water Quality research Foundation commissioned Virginia Polytechnic Institute and State University to conduct this independent study in 2012 which resulted in an official report, “Changes in Septic Tank Effluent Due to Water Softener Use.”  Two different approaches were taken to conduct this study; one in a laboratory setting and the other looked at case studies conducted in the field.


My remote display shows question marks instead of numbers.

Make sure the water softener (or refiner) is receiving power. Assuming the softener is getting power, it might be the strength of the signal to the remote. Try moving the remote to different locations in your home. If you continue to have problems, contact your EcoWater Pro.


My water feels too soft. Can I adjust it?

No. Soft water is soft water. You cannot adjust the level of impurities being removed from the water.


Why is there water in my salt tank?

It is normal to have water in the bottom of your salt tank. If there is more than five inches, or if you suspect a leak, contact your EcoWater Pro, who will assess the situation.


I filled the salt, but the light is still blinking and the screen still says to add salt.

After filling the salt, you must set the salt level on the display screen. Note the level number along the inside wall of the salt tank. Then follow the menu instructions on your softener display screen to set the salt level number.


My softener isn’t using much salt.

An EcoWater softener or refiner is very efficient, so you might not go through as much salt as another brand used. If you feel like your water isn’t soft, and the level of salt is not decreasing at all, consult your EcoWater Pro.


How do I determine the right softener for my home?

The right product for your home is determined by testing your water, considering how many people are living in your home, understanding your normal water usage, taking into account the number of bathrooms you have, understanding the water-using appliances in your home, etc. Authorized EcoWater Pros are water treatment professionals trained to understand your family’s needs and determine the right product for your home.


How does a water softener operate?

One of the biggest misconceptions about water softeners is that the salt is what softens your water.  What actually softens the water are the thousands of resin beads inside your softener that filter out hard water minerals.

  • Water softeners use a negatively charged ion exchange resin to collect the impurities from your water. The resin becomes charged when it mixes with a sodium or potassium solution. The salt in the water softener isn’t what softens the water; it is what enables the resin to collect and remove the hardness from your water.
  • The EcoWater refiner softens your water, and also removes the chlorine taste and odor, which is often a result of water treated by cities and municipalities.
  • Regeneration is the term for when the resin is being cleaned and recharged in the sodium solution.

How can I treat my well water?

Your authorized EcoWater Pro can evaluate your water and recommend a water softener system or whole home filtration systems customized to treat your home’s water. The benefits include:

  • Reduced scale build-up on pipes, faucets and water-using appliances, providing energy savings.
  • Reduced iron stains, tastes and odors.
  • Cleaner, brighter laundry.
  • Lower use of soaps and detergents, saving money.
  • Eliminated spots on glassware and silverware.
  • Softer skin and hair.

I live in the city. Since they treat the water, does that mean my water is already soft?

Most municipalities treat water by using chlorine to kill bacteria. Some might even soften the water, but only to meet minimum requirements. That doesn’t mean it is ideal for your family.

An EcoWater Systems water refiner softens your family’s water by removing the hardness minerals and sediments that weren’t removed by the municipality, and it also removes the chlorine taste and odor.


Why does soft water make my skin feel slippery?

An EcoWater water softener system removes the impurities in your water so your skin is rinsed without hard water minerals left behind. There is no residue on your skin to trap traces of soap, dead skin cells and other particles. And no residue left behind that dries your skin. The slippery, softness you feel is exactly how clean skin is supposed to feel.

The same way that soft water eliminates water spots that dry onto your glassware and silverware, it allows your bath soaps to lather better and rinse off completely.  Soaps will lather better and you’ll be able to use half as much.


What does soft water mean?

Hard water is water that has a high mineral content. It’s a natural result of minerals like calcium and magnesium accumulating during the water cycle, and it can happen with well water and even city water.  The more calcium and magnesium dissolved in the water, the harder the water becomes.  This is why certain cities and counties within the same state can have varying degrees of water hardness.

A water softener system treats your water at the point it enters the home. It removes these hardness impurities before the water travels through your pipes and into your water-using appliances, and before you draw water from the taps of your bathrooms and kitchen.  Soft water is less than 1 gpg, whereas hard water is anything above 7gpg.  Over 85% of households live in hard water areas.

EcoWater’s whole home filtration systems offers you a water softener system and reverse osmosis drinking water system, creating the healthiest water for all uses.


What is the warranty on the 3700 Series?

Advantage Warranty
ECOWATER SYSTEMS ECR/ERR/ERRC 3700 SERIES LIMITED WARRANTY

Congratulations! You have just purchased the highest
quality water conditioning product on the market. Warranty
begins at date of product install.

To whom is this warranty extended?
EcoWater Systems LLC warrants its products to the original
owner and guarantees that the products will be free from
defects in materials and workmanship from the original
date of installation.

How does my warranty work?
If, during the respective warranty period, a part proves, after
inspection by EcoWater, to be defective, EcoWater will, at
its sole option repair or replace that part at no charge, other
than normal shipping, installation or service charges.

What is covered by the warranty?
EcoWater Systems LLC guarantees to the original
owner that,
for their LIFETIME the SALT TANK and the MINERAL
TANK will not rust, corrode, leak, burst, or in any other
manner fail to perform their proper functions and that,
for a period of TEN YEARS, the VALVE BODY will be
free of defects in materials and workmanship and will
perform its proper function and that,
for a period of SEVEN YEARS, the ELECTRONIC
FACEPLATE will be free of defects in materials and
workmanship and will perform its proper function
and that,
for a period of FIVE YEARS, ALL OTHER PARTS,
including the REMOTE MONITOR will be free of
defects in materials and workmanship and will perform
their normal functions.

NOTE: Media in models with ERR3700/ERR3702 on the
rating decal is guaranteed for the LIFETIME, and media in
the ERRC3702 is guaranteed for a period of TEN YEARS
to the original owner, to be free of defects in materials and
workmanship and to reduce chlorine/chloramine taste and
odor from a municipal water supply.
How do I obtain warranty service?
Should you need service, your local, independent
EcoWater Dealer is only a phone call away.
PHONE: _1-800-985-2000____________________

To obtain warranty service, notice must be given, within
thirty days of the discovery of the defect, to your local
EcoWater Systems dealer.

If I need a part replaced after the factory warranty
expires, is the replacement part warranted?
Yes, EcoWater Systems LLC warrants FACTORY REPAIRS as
well as all REPLACEMENT PARTS for a period of 90 DAYS.
This warranty does not include normal shipping, installation
or service charges.

Are any additional warranties available?
We are pleased to say, YES! EcoWater Systems LLC
sells an EXTENDED, PARTS ONLY WARRANTY for the
ELECTRONICS portion of your product. This warranty
is called the “Perfect Ten” and extends the seven year
warranty on the electronic FACEPLATE, WIRING HARNESS,
DRIVE MOTOR, TRANSFORMER, POWER CORD, SENSOR
HOUSING, and MICRO SWITCHES to a total of TEN
YEARS from the date of original installation. Your local
dealer will provide details regarding this warranty or will
refer you to the factory for additional information.
In addition, the ECR/ERR/ERRC 3700 SERIES product
carries the CREST OF EXCELLENCE GUARANTEE that,
should you experience a repetitive problem that remains
uncorrected, EcoWater will, during the FIRST YEAR OF
INSTALLATION, replace the product with the exact or
comparable product. This guarantee may be subject to
normal shipping and installation or service charges


What is the warranty on the 2300 Series?

ECOWATER SYSTEMS ETF2300AIV/EIV/IF/PF SERIES LIMITED WARRANTY

Congratulations! You have just purchased the highest
quality water conditioning product on the market. Warranty
begins at date of product install.

To whom is this warranty extended?
EcoWater Systems LLC warrants its products to the original
owner and guarantees that the products will be free from
defects in materials and workmanship from the original
date of installation.

How does my warranty work?
If, during the respective warranty period, a part proves,
after inspection by EcoWater, to be defective, EcoWater
will, at its sole option repair or replace that part at no
charge, other than normal shipping, installation or
service charges.

What is covered by the warranty?
EcoWater Systems LLC guarantees to the original
owner that,
for their LIFETIME, the MINERAL TANK will not rust,
corrode, leak, burst, or in any other manner fail to
perform its proper function.
for a period of FIVE YEARS, the VALVE BODY will be
free of defects in materials and workmanship and will
perform its proper function and that,
for a period of SEVEN YEARS, the ELECTRONIC
FACEPLATE will be free of defects in materials and
workmanship and will perform its normal function
and that,
for a period of ONE YEAR, ALL OTHER PARTS will be
free of defects in materials and workmanship
and will
perform their normal functions.

How do I obtain warranty service?
Should you need service, your local, independent
EcoWater Dealer is only a phone call away.
PHONE: _ 1-800-985-2000____________

To obtain warranty service, notice must be given, within
thirty days of the discovery of the defect, to your local
EcoWater Systems dealer.
If I need a part replaced after the factory warranty
expires, is the replacement part warranted?
Yes, EcoWater Systems LLC warrants FACTORY REPAIRS as
well as all REPLACEMENT PARTS for a period of 90 DAYS.
This warranty does not include normal shipping, installation
or service charges.

Are any additional warranties available?
We are pleased to say, YES! EcoWater Systems LLC
offers an EXTENDED, PARTS ONLY WARRANTY for the
ELECTRONICS portion of your product. This warranty
is called the “Perfect Ten” and extends the seven year
warranty on the electronic FACEPLATE, WIRING HARNESS,
DRIVE MOTOR, TRANSFORMER, POWER CORD, SENSOR
HOUSING, and MICRO SWITCHES to a total of TEN
YEARS from the date of original installation. Should your
local dealer not offer this warranty, you may contact the
factory for additional information




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